Customer Service Representative
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About
Maintaining a positive, empathetic and professional attitude toward customers at all times. • Managing a team of junior customer service representatives. • Keeping records of customer interactions, transactions, comments and complaints. • Knowing our products inside and out so that you can answer questions. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support.
Education
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Experience
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