Customer Success Manager
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[14:59, 4/12/2021] +234 816 588 4950: Full Time Level: Senior Our client, a leading fintech company based in Lagos seeks to hire a manager for the customer success team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle. The Customer Service lead is responsible for establishing procedures and reporting, training and measuring team performance. He /She also ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets. Key Deliverables: Oversees and determines key strategic direction and objectives of the customer success department.. Establish and implement customer engagement processes and communications Set customer success team goals and establish consistent, accurate, timely reporting on key individual and team metrics. Measures the effectiveness of all customer success approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agents to consumer correspondence. Improve customer service experience, create engaged customers and facilitate organic growth. Manage the team on taking ownership of customers issues and follow problems through to resolution. Keep ahead of industry’s developments and apply best practices to areas of improvement. Control resources and utilise assets to achieve qualitative and quantitative targets. Preferred Qualification: Bachelor's Degree. Relevant trainings & certifications 4-6years of experience in similar role Preferred Requirements: Knowledge of the financial services industry and understanding of consumer lending. Proven ability to lead a customer success team: ability to deploy set standards, procedures and policies; proven success with staff training/coaching, Quality Assurance, business process improvement, and workforce planning. Expertise utilizing data to make decisions and drive management decisions; strong demonstrated analytical/business reporting experience. An understanding of the motivators of the target market. Experience managing a multi functional team. Ability to think strategically and to lead. Strong client-facing and communication skills. METHOD OF APPLICATION Interested and qualified candidates should forward CV to recruitment@talentpool.com.ng [14:59, 4/12/2021] +234 816 588 4950: SOURCING FOR A FRONT DESK OFFICER Requirements: ✔️OND in View at Yaba Tech (part-time student) ✔️2 years similar experience ✔️SSCE Five credit O'L ✔️Suitable Applicants must be living very close to Ilupeju. ✔️ for gender equality female are strongly advised to apply. Salary NGN35, 000 - NGN40,000 monthly net. Other Benefits: HMO, Subsidised staff meal, pension, clear career growth etc Method of Application Applications should be sent to careers@foodconceptsplc.com. Using Front Desk as the subject of the e-mail.
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