Hotel Operation Manager
About
Hiring for Hotel Operation Manager in Aurangabad Maharashtra for the upcoming Hotel Experience: Min 6 Years in relevant field Candidates Profile : Exposure in maintaining departmental standards, planning, and organizational skills, communication skills including good listening skills. A consistent performer with a proven track record of increasing revenues and streamlining workflow. Experienced in Planning, Supervising and managing entire operations including, procurement and smooth functioning of all departments of Food & Beverage Service. A keen planner and strategist with a track record of developing operational policies/norms, systems, and controls, motivational schemes sand customer service standards. Two valuable experience of opening and launch of new properties with the setup of the Food and Beverage outlets with the opportunity to employ skills in Menu Planning, Procurement of crockery, cutlery, glassware, and linen. Adept at overall Food and Beverage Service operations which include Banquet Operation, Restaurant, In-Room Dining, Mini Bar and Bar Operation with excellent interpersonal, communication, team building and customer relationship management skills with the ability to work in a multicultural environment. Roles & Responsibilities: – Implementing procedures, control systems for maintaining quality standards, streamlining processes and generating cost savings in operations. Involved in preparing and monitoring Food & Beverage budgets, forecast and maintaining appropriate documentation for sales, costs and inventory control for timely indenting for supplies. Proper staffing, training of staff and motivating them to reach Excellency’s. Ensure the profitability of operations by making optimum use of assets and technology to deliver as per standards. Involve in Carrying out reviews measures at regular intervals to judge the performance by carrying out Menu Engineering, Survey of prevailing market and competition and frame strategies for the department. Overseeing all aspects of service management. Involved in Planning of business promotions and Food Festivals. Maintaining healthy business relationships with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm. Involved in Review monthly profit and loss statements for outlets and derive interference and develop an action plan on the same. Administrative and General:- Work in close coordination with Food and Beverage Manager to achieve the targets and maximizing customer satisfaction. Be innovative and creative to the Marketing and Sales aspect of the property and its product. Constantly find avenues to increase the horizon with close co-ordination with corporate marketing communications. Train & motivate team members at all levels towards multi-skilling and apply manpower control methods to win over attrition and increase of payroll cost. Knowledge of Hotel Taxation and legal requirements to meet demands and indemnify organization from legal failures. Involved in Formulating SOP’s, P&P’s, Flow Charts and training calendar as per brand standards Involved in Designing comparative Food Menu & Beverage Menu Assisting Material Manager for purchase for operational start-up Performing Manager on Duty in the organization. Guests / Client Servicing:- Ensure maximum customer satisfaction by closely interacting with In House & potential guests to understand their requirements and customizingproducts and services with optimum resource utilization. Strategizing policies and procedures in the operating systems to achieve greater Customer Service. Reviewing and interpreting the market trends/client feedback to attune the business strategies. Ensure the guest satisfaction score remains above 95% throughout the year. Delivering high-value restaurant services to upscale clients for exalting their satisfaction. Sales & Marketing:- Doing Tele calling with the help of hostess. Sending F&B Promotions E-Mailers to all the existing guests recorded on our guest database. Planning of food festivals, promoting them and ensuring the success of food festivals. Increasing sales revenue by having promotional activities and special offers. If you are interested kindly send your updated CV on for more details call on 9823026178 / 9765567699 / 9765567506
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