Healthcare Call Center Representative - Work From Home
About
Be responsible for contacting insurance companies on behalf of the physician's office to verify patient benefits. Take inbound and outbound calls from customers and will ask appropriate questions regarding patient's benefits and complete data entry and or appropriate forms to document patient's benefits coverage. Work with patients and their healthcare providers to complete enrollment activities. Coordinate distribution of educational materials, answer basic clinical and program inquiries. Work in a support capacity for the department Job Requirements Self-Motivated! Must be able to work 100% remote. Must have access to internet. (Laptop & Equipment will be provided) High School diploma or GED Medical Insurance experience a plus. Call Center/Customer Service experience Familiarity of eligibility requirements and general benefits provided by most payers a plus Ability to provide exceptional customer service to internal and external customers. Ability to resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. Ability to communicate effectively both orally and in writing. Ability to build productive internal/external working relationships. Ability to proficiently use Microsoft Excel, Outlook, and Word.
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