Description
Tolani E
OUR CORE VALUES
TEAMWORK
Ntwali & Company Advocates is committed to collaborative, supportive teams both with colleagues and with clients. The Firm encourages personal responsibility and accountability.
We recognize that continuity of service is a commodity valued by you and work hard to retain a stable team to work on your matters. We will always engage you prior to introducing any new lawyers to your matters.
CLIENT FOCUS
We value client relationships highly. We listen to clients and respond to their needs with energy, enthusiasm and efficiency.
We strongly encourage Client partner Relationships that
Dedicate time to account management
Invest time in developing relationship with you, not just as lawyers, but as confidants
Ensure personal involvement in all client meetings
Understand the clients legal and commercial issues
Ensure firm resources are expansively used to deliver a commendable service
Deal with any concerns you may have.
We focus on solutions that create value for our clients.
We ensure our clients critically understand the advice offered and the reason behind the consideration and most importantly consequences of its practicability.
As the client, we appreciate your right to make the final decisions in your case on most issues. We therefore encourage client- partner relationships that provide you with options, guidance, and recommendations, but also respect your wishes as to how to proceed.
We stay up to date with developments in your industry and deliver advice which is commercially astute.
Our flexible practice management system allows us to customise bills to your requirements.
We will always go the extra mile for our clients.
All client meetings are attend meetings at you convenience
We keep technology and communications systems current to ensure our infrastructure does not fail us or you
You can contact us whenever you need to.
Ensure the client is comfortable enough to tell the advocate all relevant information
RESPECT
We are committed to building and maintaining an environment in which we respect each other including respect for our differences. We appreciate diversity in thinking and share what we know.
Our document management system encourages open communication and knowledge sharing which utilize colleagues’ specialist knowledge to provide you with expert advice where relevant, provide constructive advice to colleagues and supports colleagues’ professional development
INTEGRITY
Our culture is to inspire trust as legal advisors by acting with the highest ethical standards and delivering on our promises.
The stringent conflict of interest policy and system of management ensures that whichever advocate handling the case is fully aware about all facts relating to the case and in no way conflict with his or her values, culture or belief. We also keep you informed about costs at each step of development of the case.
CONTINUOUS IMPROVEMENT
We believe in continuous learning for our advocates. We invest in continuing legal education and hold regular training sessions by sponsoring their attendance of professional and industry seminars and conferences to keep our legal and industry knowledge current and also we coach each individual to enhance our ability to contribute.
We are continually evolving and growing as a Firm, embracing fast paced change of our environments by encouraging staff to perceive challenges as an opportunity to grow and develop, nevertheless we keep you informed about all relevant changes in our law firm which impact your business